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Quick Support Hours: Monday to Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 12:00 PM
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YOUR TOP QUESTIONS
Frequently Asked Questions
How long does delivery take?
Order processing usually takes 1–3 business days. Delivery across the United States is estimated at 3–6 business days, depending on the destination and carrier availability.
These timeframes are provided as a guide and may vary. In the event of an unusual delay, our customer service team is available to assist you and find a suitable solution.
How is my payment kept safe?
You can rest assured that all payments made on our store use the most secure online payment providers. We offer the following payment options: Shop Pay, Apple Pay, American Express, Visa, PayPal, and Klarna. We do not have access to your private or personal information, except for your shipping address, which is required to ensure the smooth processing of your orders.
How can I easily track my order?
To track your order, log in to your account or check the shipping confirmation email. Every order comes with a tracking number and includes shipping insurance. You will find your tracking number and a link to monitor your shipment with each order.
What should I do if my order arrives damaged?
If the carrier makes a mistake, please have your order number ready and contact our team immediately. All orders are protected by shipping insurance, so don’t hesitate to include photos in your first email to speed up the process. Together, we will file a claim with the carrier and arrange the shipment of your replacement order. Such issues are very rare, but rest assured, we are fully prepared to handle them.
How do I exchange or return an item?
You may return or exchange your order within 14 days of delivery if you change your mind, provided the item is unused and in its original condition.
Separately, if your item arrives damaged, contains a printing error, or isn’t what you ordered, we’re here to make it right. Please contact our Customer Service within 14 days of delivery, including your order number and a clear photo of the issue, and we will promptly assist you with a replacement, exchange, or refund, as appropriate.